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I totally agree with you. I can’t read the article because it requires an account. What I’m concerned about is the highly likely anglo-centric nature of this tool; as in it likely only alters the Indian accent for the convenience of the english speaking customer and likely does nothing to facilitate the work for the employee whose first language is likely not english.
Also, white North Americans are already culturally sheltered enough as it is, last thing I think we need is automation that neutralizes manifestations of culture for the sake of convenient communication.
I have to say that I absolutely love all of the nordic accents in English. Also, I find that nordic English speakers are the most comprehensible of all non-native speakers. Often y’all speak a cleaner and more beautiful sounding English than anything you’ll find in North America, especially in terms of vocabulary. It’s just so nice and flowery. Any time I hear a nordic accent the speaker immediately has my full attention. Lol
I lived in France for eight months a couple years back and yeah, it can be hard to understand when they speak English, but sometimes it can be captivating too. It really depends on the speaker.