Guitar Center CEO Gabe Dalporto has laid out the retailer’s plans to win the trust of prospective customers in the face of unprecedented online competition
I stopped going to GC after a simple bad transaction.
I bought some bass strings. I don’t recall the brand, but they were well regarded.
Well, manufacturing errors happen to the best of them, so I was annoyed when one string, essentially, wasn’t complete.
It wasn’t usable.
I go back a couple hours later (it was a long drive), bring the strings in, receipt, all that jazz. They wouldn’t let me exchange them. They wouldn’t refund me the money for selling a faulty product.
So fuck em. GC can rot and should only be used as an example of how NOT to run a music shop.
I stopped going to GC after a simple bad transaction.
I bought some bass strings. I don’t recall the brand, but they were well regarded.
Well, manufacturing errors happen to the best of them, so I was annoyed when one string, essentially, wasn’t complete.
It wasn’t usable.
I go back a couple hours later (it was a long drive), bring the strings in, receipt, all that jazz. They wouldn’t let me exchange them. They wouldn’t refund me the money for selling a faulty product.
So fuck em. GC can rot and should only be used as an example of how NOT to run a music shop.